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National services for parents

National services for parents

Related articles


Programs


National

Name Nature of services Contact details
Raising Children Network This site provides an online guide to raising children from birth to eight years of age. It includes the basics on behaviour, nutrition, safety, health and daily care. There’s tailored information for parents from all walks of life plus some great tips on managing family resources. www.raisingchildren.net.au
HealthInsite HealthInsite is an Australian Government initiative, funded by the Department of Health and Ageing. It aims to improve the health of Australians by providing easy access to quality information about human health. This site offers a wide range of up-to-date and quality assessed information on important health topics such as diabetes, cancer, mental health and asthma. www.healthinsite.gov.au
Australian Breastfeeding Association The Australian Breastfeeding Association's breastfeeding counsellors help thousands of mothers every year. As breastfeeding mothers themselves, they know that breastfeeding may not always be easy. The experienced  counsellors can reassure new mothers and give them the knowledge to understand how breastfeeding works.

Phone: 1800 686 268

www.breastfeeding.asn.au

mychild mychild.gov.au is an initiative of the Australian Government focused on child care and  early childhood learning. It contains helpful links to other information for families and provides a summary of the roles and responsibilities of each of the government departments or agencies involved with early childhood. www.mychild.gov.au
Healthdirect Australia – Available in the ACT, New South Wales, Northern Territory, South Australia, Tasmania and Western Australia Healthdirect Australia is a telephone based health information service provided by registered nurses. They can provide new parents with a health triage service, health information and advice for their child and support services within the community.

24 hours, 7 days a week

Phone: 1800 022 222 or visit

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Australian Capital Territory

Name Nature of services Hours of Operation Telephone Website
ParentLink ParentLink is a service for parents designed to increase confidence and parenting skills by supporting and linking parents with a network of information, ideas and community services. Monday to Friday, 8.30am to 5pm 13 34 27 www.parentlink.act.gov.au
Parent Line Parent Line ACT is a free confidential telephone service for parents with children of any age, living in the ACT and surrounding areas. Trained health professionals can counsel parents on understanding their child, building relationships and many other areas of parenting. Monday to Friday (excl. public holidays), 9am to 9pm 02 6287 3833 www.parentlineact.org.au
ACT Government Community Health Community Health provides support for parents in the ACT with newborn babies and children of all ages. They provide information on baby and child health, parenting and child behaviour. The service is delivered through Maternal and Child Health (MACH) Clinics, which are open for information and appointments during business hours. Monday to Friday, 8am to 5pm 02 6207 9977 www.health.act.gov.au

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New South Wales

Hours of Operation

Name Nature of services   Telephone Website
Early Childhood Health Services Early Childhood Health Centres are staffed by health professionals (including registered nurses) who specialise in child and family health. They can give assistance with caring for babies and young children, including information on breastfeeding, coping with sleeping and crying, your baby’s growth and development, immunisation, safety, playing with your baby or toddler and your own wellbeing. By appointment Hospital Staff will direct you to your local Early Childhood Health Centre. You can also find Early Childhood Health Centres listed in the phone book. http://www.health .nsw.gov.au/services/index.asp
Family Health Nurse In NSW, early childhood health services are provided state-wide, by child and family health nurses. Nurses check on the baby’s health and development and help resolve any issues parents have with feeding, settling and sleeping. The nurse can also put parents in touch with support services and community groups in their local area. Under Families NSW, new parents are offered a visit from a child and family health nurse within the first two weeks after the baby is born. Hospital Staff will direct you to your local Early Childhood Health Centre at the time of your child’s birth. www.families.nsw.gov.au
Karitane Careline The Karitane Careline is staffed by Child and Family Health Nurses, who are available for consultation on a wide range of issues concerning infants and children from birth to five years of age. Karitane nurses can assist with feeding problems, sleep and settling routines, developmental milestones, behaviour management, and information regarding common childhood illness/problems as well as postnatal anxiety, stress and depression. Monday to Thursday, 24 hours
Friday to Sunday 8am to 11pm
1300 227 464 www.karitane.com.au
Parent Line Parent Line is a telephone help line for parents of children from birth up to 18 years of age. Parent Line is staffed by qualified and experienced counsellors who are available to speak with you about any concerns you have about raising your children or about parenting. Counsellors are able to assist you over the phone with support and information. They will help you to explore different options relevant to you, can send written material and suggest local services. 24 hours, 7 days a week 1300 130 052 www.parentline.org.au
Tresillian Parents Help Line Tresillian's 24-Hour Parents Help Line provides advice to new parents on settling your baby, breastfeeding and bottle-feeding, your baby's routine, relationship issues, depression and anxiety, coping with your new role as a mum or dad as well as toddler and preschooler management. 24 hours, 7 days a week Sydney metro: 02 9787 0855
outside Sydney: 1800 637 357
www.tresillian.net
Early Childhood Intervention Info line The Early Childhood Intervention Info line provides free telephone information and advice for parents with young children with a developmental delay or disability. They can help you access a large range of information about education, therapy, medical services, respite and support for families. Monday to Friday: 9am to 5pm 1300 656 865 www.families.nsw.gov.au

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Northern Territory

Name Nature of services Hours of Operation Telephone Website
Maternal and child health and well baby assessments and clinics Well baby assessments and clinics provide regular check-ups for babies, along with parenting information such as breastfeeding, nutrition and safety. Workshops and groups, such as 'Meet Other Parents' are also available. Postnatal home visits provide physical checks of mother and baby after early discharge from the hospital. These visits provide support, education and information on issues ranging from breastfeeding to family relationships. Visit the website: www.health.nt.gov.au for a list of clinics and their hours of operation. 08 9855 6106 or 08 8922 7712
8 am - 4.30 pm, Monday - Friday
 
Parentline Parentline is a confidential telephone counselling service providing professional counselling and support for parents and caregivers. Parentline supports and nurtures positive, caring relationships between parents, children, teenagers and the significant other people who are important to the well-being of families. 8am to 10pm, 7 days a week 1300 301 300 www.parentline.com.au

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Queensland

Name Nature of services Hours of Operation Telephone Website
Child Health Line The Child Health Line is staffed by Child Health Nurses, and provides parents and families with information about a range of child and youth health issues, as well as strategies to support positive parenting practices. Nurses can also provide information about local community services for families. 24 hours, 7 days a week 13 HEALTH (13 43 25 84) www.health.qld.gov.au
Community Child Health Service This service, delivered through Community Child Health clinics, provides assessment, education and support for parents and caregivers of children from birth to 12 years of age. Services include early feeding support clinics, home visits for first time parents and families with complex needs, consultation in child health clinics and support with sleep and settling, behaviour management, breastfeeding management, immunisation and nutrition. Contact the clinics for hours of operation 1300 366 039 www.health.qld.gov.au
Parentline Parentline is a confidential telephone counselling service providing professional counselling and support for parents and care-givers. Parentline supports and nurtures positive, caring relationships between parents, children, teenagers and the significant other people who are important to the well-being of families. 8am to 10pm, 7 days a week 1300 301 300 www.parentline.com.au

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South Australia

Name Nature of services Hours of Operation Telephone Website
Child and Youth Health Service The Child and Youth Health Service offers a range of services to parents and caregivers through the Child Health Clinics. The service promotes the health, well-being and development of children, young people and families in South Australia. Parents wanting health information, health checks and assessments or parenting information should contact the service. By appointment Monday to Friday, 9am to 4.30pm 1300 733 606 www.cyh.com
Parent Helpline Staffed by qualified nurses, social workers, community health workers and selected volunteers, Parent Helpline SA is available to parents of children/young people from birth to 25 years of age. It provides information about health, behaviour and relationships for parents and people working with children and young people. 24 hours a day, 7 days a week 1300 364 100 www.parenting.sa.
gov.au/helpline

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Tasmania

Name Nature of services Hours of Operation Telephone Website
Child Health Centres Family and Child Health nurses provide general counselling, support, health and practical parenting information for families as well as growth and development assessments for children. They also screen women for postnatal depression and provide counselling, support and referrals as necessary. There are 80 Child Health Centres throughout Tasmania. Visit the website: http://www.dhhs.tas.gov.au/
health_and_wellbeing
for a list of centres and their hours of operation.
  www.dhhs.tas.gov.au
Parenting centres Parenting centres operate within the Child Health and Parenting Service. They offer more intensive support for families experiencing difficulties with children from birth to five years of age. Parenting centres are a day service. Consultation is available with social workers, psychologists and Child and Family Health Nurses. Monday to Friday, 9am to 5pm Newnham:
03 6326 6188
Burnie:
03 6434 6012
New Town:
03 6233 2700
www.dhhs.tas.gov.au
Parenting Line The Parenting Line is available at any time to assist Tasmanian parents with stressful parenting issues or concerns. 24 hours, 7 days a week 1300 808 178 www.dhhs.tas.gov.au

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Victoria

Name Nature of services Hours of Operation Telephone Website
Maternal and Child Health Line The Maternal and Child Health Line is a 24-hour, 7 day a week state-wide telephone service available to families with children from birth to school age. The service is staffed by qualified maternal and child health nurses who provide information, support and advice regarding child health, nutrition, breast feeding, maternal and family health and parenting. 24 hours, 7 days a week 13 22 29 www.education.vic.gov.au
Parentline Parentline provides a state-wide telephone counselling service to parents and carers of children from birth to 18 years of age. Professional counsellors are able to explore a variety of issues that impact on parenting and relationships. Parentline can provide contact details for community services. Monday to Friday, 8am to midnight
Saturday and Sunday, 10am to 10pm
13 22 89 www.parentline.vic.gov.au
Victorian Maternal Health Service The Maternal and Child Health Service is a free service for all Victorian families with children from birth to six years of age. The service includes parenting support, child health, development and behaviour, maternal health and feeding. After the child's birth, the hospital will notify the local council. A maternal and child health nurse will usually telephone the new parent within a few days of their arrival home from hospital to arrange a visit. By appointment through the local council   www.education.vic.gov.au
Early Parenting Centres Early parenting centres provide services for families with children from birth to three years of age who are experiencing difficulties in the early years of parenting. The centres can support parents with infant settling and sleeping, infant feeding (breast or bottle), maternal wellbeing, children's special care needs such as illness or disability, parent-child relationship and children's behavioural difficulties.

By appointment

O'Connell Family Centre 6 Mont Albert Road, Canterbury, 03 8416 7600
Queen Elizabeth Centre 53 Thomas Street, Noble Park, 03 9549 2777
Tweddle Child and Family Health Service 53 Adelaide Street, Footscray, 03 9689 1577

www.education.vic.gov.au

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Western Australia

Name Nature of services Hours of Operation Telephone Website
Child Health Centres 310 Child Health Centres are in operation in Western Australia, and all are staffed by registered nurses with qualifications in child and family health. They provide a range of services to parents and carers of babies and young children up to four years of age. Nurses can assess children's health and development as well as provide information about many aspects of parenting, maternal and family health. Monday to Friday by appointment. Please note, some centres are part time only. 1300 135 030 www.health.wa.gov.au
Parenting WA Trained parenting consultants offer information, advice, support and a referral service to parents and families with children up to 18 years. They can also link families with local support organisations, self-help groups and provide information on courses. 24 hours, 7 days a week Metro:
08 6279 1200
STD Freecall: 1800 654 432
www.communities.wa.gov.au
Ngala Ngala is a not-for-profit early parenting organisation with a passion for supporting and guiding families and young children through the journey of early parenting. A range of opportunities are on offer to increase and enhance your knowledge of parenting skills through group parenting education, consultations, day and overnight stays and in-home parenting services. Visit www.ngala.com.au for a list of centres and their hours of operation. Metro:
08 9368 9368
Country:
1800 111 546
8am to 8pm, 7 days a week
www.ngala.com.au
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Disclaimer
This information has been developed and reviewed for Bupa by health professionals. To the best of their knowledge it is current and based on reputable sources of medical research. It should be used as a guide only and should not be relied upon as a substitute for professional medical or other health professional advice.

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