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Patient hospital eligibility checking

Clarifying patient hospital eligibility to benefits prior to being admitted is now easier than ever – register and you will be able to do it online!

If you have any queries or require further information please use the contact appropriate to your query from the list below:

Query / request type Contact details
Request or Response data T: 1300 663 590
Copy of user guide (785kb PDF) Help data on eclipse.civica.com.au
Copy of error messages Help data on eclipse.civica.com.au
Submit a registration form F: 1300 662 083
Hospital claims queries hospitalclaims@bupa.com.au
  F: 1300 303 548

Bupa Medical Gap Scheme and patient eligibility

Only eligible services rendered to private inpatients during hospitalisation qualify for the Bupa Australia Medical Gap Scheme benefit.

Any consultations or treatments prior to or after hospitalisation do not form part of this process and need to be billed separately. Please inform the patient that these expenses are claimable through Medicare only.

Payment process

Please inform the patient of the account payment process:

  • In the majority of cases, the member will receive no accounts for inpatient services. All accounts are to be forwarded directly to us for payment
  • If you are the Doctor of first referral and have previously registered your intent to charge a co-payment you need to inform the patient of the co-payment amount for you and any other treating medical specialist, who is also using the Bupa Australia Medical Gap Scheme, prior to treatment. This amount is to be billed directly to the patient by you, or an approved Billing Agency, once the service has been rendered. Remember to inform the patient that this amount is not claimable through any other source
  • Co-payments are only charged in exceptional circumstances, and are dependent on the member’s financial consent. Conditions are available on application.

Membership eligibility

All hospital covers are eligible for the Bupa Australia Medical Gap Scheme benefit. This benefit is provided in addition to the normal 25% inpatient medical ‘gap’ benefit.

Note: Benefits are only paid for members where their payments are up-to-date, and the member has served all Waiting Periods and Benefit Limitation and Exclusion Periods. Please refer to the Products at a Glance section for further information on Waiting Periods and benefit limitations specific to each hospital product. Bupa Australia bears no responsibility for the payment of benefits for services which are not eligible services.

two doctors and a child

Hospital provider login

Login to Bupa's secure provider website for quick and easy access to your benefits statements information