If you have any queries or require further information please use the contact appropriate to your query from the list below:
|Query / request type||Contact details|
|Request or Response data||T: 1300 663 590|
|Copy of user guide (785kb PDF)||Help data on eclipse.civica.com.au|
|Copy of error messages||Help data on eclipse.civica.com.au|
|Submit a registration form||F: 1300 662 083|
|Hospital claims firstname.lastname@example.org|
|F: 1300 303 548|
Only eligible services rendered to private inpatients during hospitalisation qualify for the Bupa Australia Medical Gap Scheme benefit.
Any consultations or treatments prior to or after hospitalisation do not form part of this process and need to be billed separately. Please inform the patient that these expenses are claimable through Medicare only.
Please inform the patient of the account payment process:
All hospital covers are eligible for the Bupa Australia Medical Gap Scheme benefit. This benefit is provided in addition to the normal 25% inpatient medical ‘gap’ benefit.
Note: Benefits are only paid for members where their payments are up-to-date, and the member has served all Waiting Periods and Benefit Limitation and Exclusion Periods. Please refer to the Products at a Glance section for further information on Waiting Periods and benefit limitations specific to each hospital product. Bupa Australia bears no responsibility for the payment of benefits for services which are not eligible services.
Login to Bupa's secure provider website for quick and easy access to your benefits statements information