Bupa’s extensive private hospital network provides our members with certainty about their hospital expenses.
Benefit statements online
Use Bupa's secure provider website for quick and easy access to your weekly hospital statements.
To register for access, complete the online hospital benefit statement access form (PDF)
For further information, contact Bupa on 1800 060 239
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ECLIPSE hospital patient eligibility checking
Confirming patient hospital eligibility for benefits prior to admission is done via ECLIPSE. You are able to check online 24 hours a day, 7 days a week.
To register access to ECLIPSE, complete the register for ECLIPSE online patient eligibility checking form (PDF)
Find out more information on online patient eligibility checking.
Hospital claiming
To submit a hospital claim, complete the National Private Patient Claim form (PDF)
To minimise delays in processing your claim, please ensure the following details are provided:
- Correct spelling of the patient’s name
- Patient's address
- Eight digit Bupa membership number
- Date of birth (DDMMCCYY)
- Address of primary cardholder
- Surname of primary cardholder
- Fully completed National Private Patient Hospital Claim form including Section 3 Accommodation Details.
When submitting a hospital claim, if any of the forms listed below are required, please ensure they are completed fully and submitted with the claim. Where:
Please ensure that you have:
- provided the member with Informed Financial Consent in relation to additional Hospital charges which will not be covered by Bupa.
- arranged payment from the member for any excess and/or co-payment relating to their product.
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Prostheses List
For the most up-to-date Prostheses List, please refer to the Australian Government Department of Health and Ageing website (external link).
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Useful links
