BUPA – An unmatched track record for high quality care
- Our Vision: Taking care of the lives in our hands
- BUPA – Investing in the future care needs of older Australians and New Zealanders
- BUPA Australia – Caring for the health of Australians
BUPA Australia is part of the global BUPA Group. BUPA takes pride in focusing on the individual needs of each of its more than 32,000 residents in aged care homes in the UK and Spain, and now Australia and New Zealand. These high quality homes offer specialist care to the frail aged as well as people living with dementia, Parkinson’s and Huntington’s diseases, respite care, and care and support for young people with disabilities.
BUPA has been at the forefront of advances in aged care in the UK for more than a decade, including:
- Being the first aged care provider to undertake a census of its residents to better understand their health and care needs; and
- Establishing the first ever university-accredited training program for dementia care, in conjunction with the Alzheimer’s Disease Society and the Joseph Rowntree Foundation.
BUPA is committed to its core values:
- Respectful of the individuality, privacy and dignity of each person
- Accountable for the quality, efficiency and value of our services
- Dedicated to training and developing our staff and to providing excellent care to our residents
- Ethical in handling the responsibilities with which we are entrusted
- Enabling our residents to be as well, as independent and as happy as they can be.
Attracting and retaining the best people
BUPA now directly employs more than 27,000 people in our UK care homes to provide the necessary care and support for our residents, and to deliver the very highest standards of care. We are committed to continuing improvement through encouraging our staff to upgrade their qualifications to higher caring and nursing skills.
Known as an organisation that sets the standard in 2006 BUPA’s unique Personal Best program for carers was awarded with the prestigious People Management Award from the Chartered Institute of Personnel and Development. The first time this award has been given to anyone from the care sector.
BUPA strongly believes in ensuring their residents and staff are part of the communities in which they live and work, and in giving back to the communities in which they operate.
A financially strong and secure aged care provider
BUPA Care Services is the second largest provider of care homes in the UK, where we operate more than 300 homes, and more than 20,000 aged care beds. We have recently expanded in Spain, taking our total to 43 homes and more than 5,400 aged care beds, making us the second largest provider in the country.
In 2006 our business delivered a strong financial performance, with revenues growing to more than $A1.45 billion. For capital expenditure A$249.9m was allocated to upgrading hospitals, care homes and systems, in addition to adding a further 1,400 new beds to care homes by 2009.
We are committed to growing our business, and our financial strength, through further expansion, upgrading our facilities to meet the expectations and needs of our residents and their families, new environmental initiatives, increased occupancy and continuing our track record of diligent cost management.
Adjusting the mix of services in each home to reflect local demand, for example increasing the number of dementia care places, is a further demonstration of how revenues are reinvested back into the business for the benefit of residents and their families.
In 2005 the BUPA Foundation awarded more than A$2.4mill in research grants for projects to help improve the health and car of older people who suffer mental health problems.
BUPA – Investing in the future care needs of older Australians and New Zealanders
BUPA is committed to growing our business and operations, for the benefit of our members, residents, customers and staff, in Australia and New Zealand.
That means continuing our support for the communities in which we operate through sponsorships and medical and health research, including:
- sponsoring the SA City to Bay Run and the Tour Down Under cycling race; the Melbourne Marathon and the Very Special Kids Piggy Bank Appeal
- supporting the Sydney FC Community Football Program helping to build participation of children in sport, leading to active and healthy lives.
- commissioning and funding research into preventative health care, such as our world first heart failure trial in partnership with Monash University,
- supporting early childhood development programs provided by the Centre for Community Child Health at Melbourne’s Royal Children’s Hospital.
- funding more than A$1.5mill for Australian medical research programs into prostate cancer, IVF and outcomes for ICU patients.
It also means drawing on the best practice experience of our parent company, a global leader in health and aged care, to benefit older Australians and New Zealanders needing individual, personalised, affordable, high quality, care and support in aged care homes, retirement villages, and care at home.
BUPA Australia – Caring for the health of Australians
More than one million Australians rely on BUPA Australia for their health care needs, through the trusted names in private health insurance - HBA and Mutual Community. Through our industry-leading products and services, Australian families and individuals are benefiting from:
- The largest health fund to keep health insurance premium increases consistently lower than the national industry average for six years.
- The highest levels of hospital gap coverage, meaning less out of pocket expenses for Australians requiring hospital care
- Lower than industry average management expenses, meaning more of our member’s premiums are spent on supporting their health care needs.
The BUPA group is limited by guarantee, meaning all profits are reinvested back into the business, for the benefit of our members and residents, not in paying dividends to shareholders.
Through our innovative and individually tailored health insurance policies we are providing our members with access to unique health care services like home nursing, outpatient rehabilitation and chemotherapy in the home.
BUPA Australia is also piloting a number of other programs like home assessments, providing wound care assist devices to help people with deep wounds like pressure ulcers, and managing chronic disease. We support a unique GP Home Link service helping our members, particularly older Australians, to access the support they need in their home to help reduce their risk of entering hospital as a result of illness or injury.
