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Our leaders

Our Leaders

"It's clear what people want from their health system. They want services to be there when they need them and to provide the best possible quality of care. For our part, we're listening and we're acting."

Dean Holden

Dean Holden

Dean Holden

Managing Director, Australia and New Zealand

As Managing Director of Bupa Australia and New Zealand, Dean Holden is accountable for the growth strategy of the region's private health insurance, complementary healthcare and aged care businesses.

Throughout a Bupa career which has spanned over 25 years, Dean has overseen operations in Australia, Latin America, Spain, Saudi Arabia, Hong Kong and Thailand, as well as Bupa International, the world's largest provider of expatriate health insurance.

Dean has also led Bupa's development into major new markets including China and India, and has held a range of senior roles including Managing Director of Bupa's International Businesses, Bupa’s Asia Pacific Division and Group Financial Controller.

Dean was born and educated in the UK and is a Chartered Certified Accountant (FCCA).

Naomi Attwood

Naomi Attwood

Director, People and Transformation, Australia and New Zealand

As a member of the Bupa executive team for seven years, Naomi brings a strong operational and transformational change background to her role.

Naomi champions Bupa's efforts to create an exceptional culture which attracts, develops and engages its people to deliver Bupa's strategic goals.  With a key focus on driving organisational effectiveness and innovation, Naomi is also responsible for the transformation of the private health insurance business to ensure it is well positioned to meet the future needs of customers.

Throughout her career Naomi has led customer operations in businesses in Australia and the United Kingdom, and held a range of senior transformation roles.

Dr Paul Bates

Dr Paul Bates

Chief Medical Officer, Australia and New Zealand

Paul is a passionate healthcare advocate who is strongly focused on improving outcomes for consumers in line with Bupa’s reputation as a healthcare leader.

Paul graduated from medicine with honours in 1985 and has practiced across a wide variety of fields, including paediatrics, obstetrics, accident and emergency, occupational medicine, surgery and sports medicine. Paul has a Master of Business Administration from INSEAD (France), and has held senior health leadership roles in Europe, Asia and the United States.

Prior to joining Bupa, Paul was the National Medical Director for Innovations at OptumHealth, one of the USA's largest health and wellness companies.

Throughout his career, Paul has developed a strong reputation for leading programs which improve healthcare quality and efficiency, help consumers make more informed healthcare decisions, and improve their engagement and knowledge of their condition.


John Moore

John Moore

Director, Marketing, Australia and New Zealand

John has more than 20 years of global marketing experience across markets including Europe, Canada, Australia and New Zealand.

Throughout his career, John has held a range of senior marketing leadership positions with Australia Post, Vodafone, Canadian-based finance institutions CIBC and Scotiabank, AAMI and National Australia Bank.

John holds a Bachelor of Economics from the University of Tasmania.

Dwayne Crombie

Dwayne Crombie

Managing Director, Private Health Insurance, Australia

Dwayne brings a wealth of experience gained across both the private and public health sectors to his role at Bupa.

Dwayne is passionate about advocating for quality outcomes and the sustainable affordability of the sector, and delivering choice, value and an outstanding experience for Bupa’s customers.

Prior to joining Bupa’s Private Health Insurance arm in 2013, Dwayne led the Bupa Care Services business in New Zealand. Formerly Chief Executive Officer of Waitemata Health and the Waitemata District Health Board, Dwayne has extensive senior leadership experience across New Zealand's public health sector.

Dwayne holds a Bachelor of Medicine, Bachelor of Surgery and Diploma in Community Health from the University of Otago. He maintains his current annual practicing certificate and is a Fellow of New Zealand Public Health Medicine College. He also has an Executive Master of Business Administration from the University of Auckland.

Louis Dudley profile picture

Louis Dudley

Managing Director, Bupa Care Services, Australia

Louis is responsible for leading the aged care business through an exciting period of innovation and growth, and is strongly focused on developing personalised services to meet the needs of older Australians.

With a broad financial, strategic and operational background in healthcare, Louis has significant experience in growth strategies across a range of markets. Prior to joining Bupa Care Services Australia, Louis was responsible for managing Bupa China and the company’s business development activities across Asia.

Louis studied at the University of Western Australia, attaining Bachelor degrees in both Commerce and Arts. He has held a number of senior positions with Australian Medical Enterprises, Vista Healthcare, Deloitte and Bupa’s global strategy team.

Hisham El-Ansary

Hisham El-Ansary

Director, Strategy and Managing Director Bupa Health Services

Hisham is responsible for strategy development, mergers and acquisitions and business development for Bupa in Australia and New Zealand. In addition, he has responsibility for oversighting the operations of the Bupa Health Services business portfolio which includes subsidiaries providing dental, optical and health coaching services.

He joined Bupa in 2008 as our Chief Financial Officer where, he played a key role in the integration of MBF and the acquisition and establishment of a number of subsidiary health companies. In November 2010, he was appointed to this newly established role.

Prior to joining Bupa, Hisham was CFO of department store, Myer. Over the past 30 years has held senior executive roles in a variety of industries including retail, energy, aviation and construction.

Hisham’s qualifications include a Bachelor of Economics and Master of Business Administration degrees. He is a Fellow of CPA Australia and a Fellow of the Australian Institute of Company Directors. He is also a director of children’s charity, Very Special Kids, and a number of Bupa companies.

Deiter Lehmann

Dieter Lehmann

Director, Corporate Affairs, Australia and New Zealand

Dieter joined Bupa in August 2012 and is responsible for the company's internal and external communications and stakeholder engagement activities. Prior to Bupa, Dieter was Asia Pacific Head of Corporate Affairs for Owens Illinois (O-I) - a Fortune 500 company and the world's leading glass container manufacturer. Dieter has also worked in a wide range of senior corporate affairs roles for General Motors Corporation (GM) across Australia and New Zealand.

Dieter has a Bachelor of Arts degree in Journalism from the Royal Melbourne Institute of Technology and was formerly Media Director and Principal Press Secretary for the Liberal Party of Victoria.

Joy Linton

Joy Linton

Director, Finance and Commercial, Australia and New Zealand

Joy is responsible for driving overall financial performance through the provision of financial, actuarial, treasury, legal, procurement, planning, risk and compliance services.

Commencing at Bupa Australia in March 2011, Joy has 20 years of experience in strategic and financial roles with companies such as Ford Motor Company, Pacific Dunlop, and National Foods. Joy held the role of CFO of National Foods from 2007 to 2010.

Joy has strong acquisition experience in both ASX-listed and private companies. In recent years, Joy has been instrumental in the acquisition and integration of a number of companies into National Foods, including Dairy Farmers, Lactos, Berri, and King Island Dairy.

Joy has a Bachelor of Commerce from the University of Melbourne, a Graduate Diploma of Applied Finance and Investment from the Securities Institute of Australia, and is a Graduate of the Australian Institute of Company Directors.

Grainne Moss profile

Gráinne Moss

Managing Director, Bupa Care Services, New Zealand

Responsible for Care Services New Zealand Gráinne is passionate about the well-being of New Zealanders including those living at home needing support and/or rehabilitation, to older people living independently in retirement communities to those with higher needs living in care homes.

Gráinne started with Bupa in 2007 as Director of Care Homes and Rehab where she was successful in building strong relationships with District Health Boards, other health providers, unions and employees.

She holds a Bachelor of Science (Hons) from Liverpool University and gained an IMD (Switzerland) MBA. At IMD she won a number of academic awards and graduated with honours. She has worked in UK, Switzerland and NZ.

Peter Powell

Peter Powell

Director, IT, Australia and New Zealand

Peter is responsible for ensuring the provision of high quality, reliable technology services at Bupa. In 2010, Peter drove the successful integration of the businesses' computer systems, aimed at even greater reliability and consistency of service for members.

Peter has spent over 30 years in the information technology industry. He joined Bupa in the UK in 1999, and in 2002 was appointed Chief Information Officer for Australia and Asia

Prior to joining Bupa, Peter was IT Director at the leading UK telecommunications company Racal Network Services, and has held other senior leadership positions with major financial services and distribution organisations.

Emma Zipper

Emma Zipper

General Counsel and Company Secretary, Australia and New Zealand

Emma was appointed General Counsel and Company Secretary of Bupa Australia in 2004.

Since then, Emma has worked on matters including the acquisition of the DCA Aged Care Group and MBF, the divestment of Bupa Australia’s financial services businesses and the merger of Bupa Australia’s three registered health funds into a single fund. In July 2012, Emma’s role was expanded to include General Counsel and Company Secretary of Bupa Care Services Australia.

Prior to joining Bupa, Emma was a Senior Associate at Mallesons Stephen Jaques (now King and Wood Mallesons). Emma holds a Bachelor of Law and Bachelor of Arts from Monash University and is admitted to practise in both Australia and New Zealand.