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Our leaders

Our Leaders

richard bowden

Richard Bowden

CEO, Australia and New Zealand

Richard Bowden became Chief Executive Officer of Bupa Australia and New Zealand in January 2017 having spent 30 years in key leadership positions across the health sector.

He oversees Bupa Australia and New Zealand’s growth strategy for the region's private health insurance, health services and aged care businesses. From 2012 to 2016 Richard served as Managing Director of Bupa’s operations in the United Kingdom which included aged care, health insurance, wellness, occupational health and dental services.

Prior to his time in the UK, he ran Bupa’s Australian business as the brand launched in the Australian market. Under his leadership the company significantly expanded its local health insurance presence through the 2008 acquisition of MBF and its subsequent rebranding, along with the former HBA and Mutual Community brands, to the Bupa name.

Before joining Bupa, Richard was Managing Director of AXA Australia Health. He has also served as Chairman and President of Private Healthcare Australia, a commissioner of the Australian Commission of Safety and Quality in Healthcare, and a Foundation Board member for Very Special Kids.

Naomi Attwood

Naomi Attwood

Director, People, Australia and New Zealand

Naomi is a passionate leader of employee and customer advocacy and brings a strong focus on creating a place where all of our people love to work, and where they are able to deliver outstanding experiences for our customers.

Prior to leading Bupa's People Function, Naomi was the Director of Customer Service for Bupa Health Insurance, and throughout her career has led customer operations in businesses in Australia and the United Kingdom. 

Naomi has also held a range of senior business transformation roles and holds a Degree in Education.

Dr Paul Bates

Dr Paul Bates

Chief Medical Officer, Australia and New Zealand

Paul is a passionate healthcare advocate who is strongly focused on improving outcomes for consumers in line with Bupa’s reputation as a healthcare leader.

Paul graduated from medicine with honours in 1985 and has practiced across a wide variety of fields, including paediatrics, obstetrics, accident and emergency, occupational medicine, surgery and sports medicine. Paul has a Master of Business Administration from INSEAD (France), and has held senior health leadership roles in Europe, Asia and the United States.

Prior to joining Bupa, Paul was the National Medical Director for Innovations at OptumHealth, one of the USA's largest health and wellness companies.

Throughout his career, Paul has developed a strong reputation for leading programs which improve healthcare quality and efficiency, help consumers make more informed healthcare decisions, and improve their engagement and knowledge of their condition.

Dwayne Crombie

Dwayne Crombie

Managing Director, Private Health Insurance, Australia

Dwayne brings a wealth of experience gained across both the private and public health sectors to his role at Bupa.

Dwayne is passionate about advocating for quality outcomes and the sustainable affordability of the sector, and delivering choice, value and an outstanding experience for Bupa’s customers.

Prior to joining Bupa’s Private Health Insurance arm in 2013, Dwayne led the Bupa Care Services business in New Zealand. Formerly Chief Executive Officer of Waitemata Health and the Waitemata District Health Board, Dwayne has extensive senior leadership experience across New Zealand's public health sector.

Dwayne holds a Bachelor of Medicine, Bachelor of Surgery and Diploma in Community Health from the University of Otago. He maintains his current annual practicing certificate and is a Fellow of New Zealand Public Health Medicine College. He also has an Executive Master of Business Administration from the University of Auckland.

Emily Amos

Emily Amos

Managing Director, Health Services

Emily oversees Bupa Australia's optical, hearing and dental portfolios as Managing Director of Health Services. Her passion for deep consumer engagement and financial acumen has led to her wealth of executive experience in diverse roles across customer engagement, finance, M&A and strategy.

Emily joined Bupa from Woolworths where she led teams responsible for innovative growth portfolios, including the Everyday Rewards loyalty program, and developing Marketplace, a new digital platform. Emily was most recently the Finance Director for the Woolworths Liquor Group (Endeavour Drinks).

Her career spans roles in the UK and Australia, in the energy and retail sector, including Sainsbury's, David Jones and Delta Electricity.

Emily has an Honours degree in Economics from the University of Sydney, is a CPA, has a Master of Business in finance and accounting and is a Graduate of the Australian Institute of Company Directors.

Hisham El-Ansary

Hisham El-Ansary

Chief Financial Officer (CFO) and Director, Strategy, Australia and New Zealand

Hisham is Bupa Australia & New Zealand’s Chief Financial Officer (CFO) and is also responsible for leading strategy and business development.

He joined Bupa as CFO in 2008 where he played a key role in the integration of MBF and the acquisition and establishment of a number of new subsidiary health companies. Most recently he served as Managing Director of Bupa Health Services, overseeing the company’s dental, optical, health coaching and medical assessment services to more than 1 million people across 240 locations.

Prior to joining Bupa, Hisham was CFO of department store, Myer. Over the past 30 years, he has held senior executive roles in a variety of industries including retail, energy, aviation and construction.

Hisham’s qualifications include a Bachelor of Economics and Master of Business Administration. He is a Fellow of CPA Australia and a Fellow of the Australian Institute of Company Directors. He is also a director of children’s charity, Very Special Kids, and a number of Bupa companies.

Jan Adams

Jan Adams

Managing Director, Bupa New Zealand and Acting Managing Director, Bupa Aged Care Australia

Jan joined our leadership team in March 2015 from the Waikato District Health Board where she had held a number of roles, including Director of Nursing and Midwifery and eight years as Chief Operating Officer.

She has extensive experience within both the UK and NZ health sectors and, following her midwifery training, Jan worked for Bupa in Merseyside. She has served on the Nursing Council of New Zealand for four years, including two as Deputy Chair.

She was also appointed to the Nurse Practitioner and Employment Working Party by the Health Minister and to a significant inquiry into services at National Women’s Hospital by the Director General. Early 2016 Jan was appointed Bupa’s Global Chief Nurse.

Deiter Lehmann

Dieter Lehmann

Director, Corporate Affairs, Australia and New Zealand

Dieter joined Bupa in August 2012 and is responsible for the company's internal and external communications and stakeholder engagement activities. Prior to Bupa, Dieter was Asia Pacific Head of Corporate Affairs for Owens Illinois (O-I) - a Fortune 500 company and the world's leading glass container manufacturer. Dieter has also worked in a wide range of senior corporate affairs roles for General Motors Corporation (GM) across Australia and New Zealand.

Dieter has a Bachelor of Arts degree in Journalism from the Royal Melbourne Institute of Technology and was formerly Media Director and Principal Press Secretary for the Liberal Party of Victoria.

Jane Power

Jane Power

Director, Marketing, Australia and New Zealand

Jane Power became Bupa’s Marketing Director for Australia and New Zealand in January 2017. She previously served as Director of Brand and Health & Care Marketing where she guided Bupa's brand strategy and helped reposition the company from an insurer to a broad health and care company. She is also Bupa's key global brand lead, helping all of the company’s markets expand their brand presence.

Jane joined Bupa in 2013 from Suncorp Group where she held roles including Executive Manager of Direct Life and Executive Manager of Wealth Management and Direct Risk. She was Head of Product and Marketing at Asteron, prior to its merger with Suncorp. Jane also spent five years at MLC working across a range of roles including platform distribution. She has an MBA from Queensland University of Technology.

Kain Nunn

Kain Nunn

Transformation Director, Australia and New Zealand

Kain is responsible for customer, digital and functional transformation programs across Bupa ANZ to improve our customer and people experiences.

Kain joined Bupa in 2011 as Head of Group Strategy and since that time has driven Bupa's strategic approach to development, innovation and transformation of key business activity.

Prior to his time at Bupa, Kain held a range of senior positions at ANZ banking group including Head of Retail Strategy.  Whilst at ANZ, Kain was responsible for the design and transformation of the retail branch network as well as product and portfolio management and strategy.

Kain holds a Bachelor of Electronic Commerce from Monash University.

Sami Yalavac profile

Sami Yalavac

CIO, Australia and New Zealand

As Chief Information Officer, Sami is responsible for delivering high-quality, reliable and performance-enhancing technology services across Bupa.

Having joined Bupa more than 10 years ago, Sami has held a number of technical and senior leadership roles across various information services teams, resulting in significant service improvements, performance and results for the business, our customers and our people.

In addition to more than 30 years of information technology experience at a variety of industries spanning multiple continents, Sami’s qualifications include a Bachelor of Computer Engineering, a Master of Business Administration and a Master of Quality Management.

Emma Zipper

Emma Zipper

General Counsel and Company Secretary, Australia and New Zealand

Emma was appointed General Counsel and Company Secretary of Bupa Australia in 2004.

Since then, Emma has worked on matters including the acquisition of the DCA Aged Care Group and MBF, the divestment of Bupa Australia’s financial services businesses and the merger of Bupa Australia’s three registered health funds into a single fund. In July 2012, Emma’s role was expanded to include General Counsel and Company Secretary of Bupa Care Services Australia.

Prior to joining Bupa, Emma was a Senior Associate at Mallesons Stephen Jaques (now King and Wood Mallesons). Emma holds a Bachelor of Law and Bachelor of Arts from Monash University and is admitted to practise in both Australia and New Zealand.