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Our leaders

Our Leaders

"It's clear what people want from their health system. They want services to be there when they need them and to provide the best possible quality of care. For our part, we're listening and we're acting."

Dean Holden

Dean Holden

Dean Holden

Managing Director, Australia and New Zealand

As Managing Director of Bupa Australia and New Zealand, Dean Holden is accountable for the growth strategy of the region's private health insurance, complementary healthcare and aged care businesses.

Throughout a Bupa career which has spanned over 25 years, Dean has overseen operations in Australia, Latin America, Spain, Saudi Arabia, Hong Kong and Thailand, as well as Bupa International, the world's largest provider of expatriate health insurance.

Dean has also led Bupa's development into major new markets including China and India, and has held a range of senior roles including Managing Director of Bupa's International Businesses, Bupa’s Asia Pacific Division and Group Financial Controller.

Dean was born and educated in the UK and is a Chartered Certified Accountant (FCCA).

Naomi Attwood

Naomi Attwood

Director, People, Australia and New Zealand

Naomi is a passionate leader of employee and customer advocacy and brings a strong focus on creating a place where all of our people love to work, and where they are able to deliver outstanding experiences for our customers.

Prior to leading Bupa's People Function, Naomi was the Director of Customer Service for Bupa Health Insurance, and throughout her career has led customer operations in businesses in Australia and the United Kingdom. 

Naomi has also held a range of senior business transformation roles and holds a Degree in Education.

Dr Paul Bates

Dr Paul Bates

Chief Medical Officer, Australia and New Zealand

Paul is a passionate healthcare advocate who is strongly focused on improving outcomes for consumers in line with Bupa’s reputation as a healthcare leader.

Paul graduated from medicine with honours in 1985 and has practiced across a wide variety of fields, including paediatrics, obstetrics, accident and emergency, occupational medicine, surgery and sports medicine. Paul has a Master of Business Administration from INSEAD (France), and has held senior health leadership roles in Europe, Asia and the United States.

Prior to joining Bupa, Paul was the National Medical Director for Innovations at OptumHealth, one of the USA's largest health and wellness companies.

Throughout his career, Paul has developed a strong reputation for leading programs which improve healthcare quality and efficiency, help consumers make more informed healthcare decisions, and improve their engagement and knowledge of their condition.


Dwayne Crombie

Dwayne Crombie

Managing Director, Private Health Insurance, Australia

Dwayne brings a wealth of experience gained across both the private and public health sectors to his role at Bupa.

Dwayne is passionate about advocating for quality outcomes and the sustainable affordability of the sector, and delivering choice, value and an outstanding experience for Bupa’s customers.

Prior to joining Bupa’s Private Health Insurance arm in 2013, Dwayne led the Bupa Care Services business in New Zealand. Formerly Chief Executive Officer of Waitemata Health and the Waitemata District Health Board, Dwayne has extensive senior leadership experience across New Zealand's public health sector.

Dwayne holds a Bachelor of Medicine, Bachelor of Surgery and Diploma in Community Health from the University of Otago. He maintains his current annual practicing certificate and is a Fellow of New Zealand Public Health Medicine College. He also has an Executive Master of Business Administration from the University of Auckland.

Louis Dudley profile picture

Louis Dudley

Managing Director, Bupa Aged Care Australia

Louis is responsible for leading the aged care business through an exciting period of innovation and growth, and is strongly focused on developing personalised services to meet the needs of older Australians.

With a broad financial, strategic and operational background in healthcare, Louis has significant experience in growth strategies across a range of markets. Prior to joining Bupa Aged Care Australia, Louis was responsible for managing Bupa China and the company’s business development activities across Asia.

Louis studied at the University of Western Australia, attaining Bachelor degrees in both Commerce and Arts. He has held a number of senior positions with Australian Medical Enterprises, Vista Healthcare, Deloitte and Bupa’s global strategy team.

Hisham El-Ansary

Hisham El-Ansary

Managing Director, Bupa Health Services

Hisham is responsible for leading the Bupa Health Services business which provides Bupa’s dental, optical, health coaching and medical assessment services to more than 1,000,000 people across 240 locations.

Hisham joined Bupa as Chief Financial Officer in 2008 where he played a key role in the integration of MBF and the acquisition and establishment of a number of new subsidiary health companies. As Director of Strategy and Development, Hisham subsequently ran these companies as an emerging business portfolio, in addition to leading the strategy, mergers, acquisitions and business development functions for Bupa in Australia and New Zealand between 2011 to June 2014.

Prior to joining Bupa Hisham was CFO of department store, Myer. Over the past 30 years, he has held senior executive roles in a variety of industries including retail, energy, aviation and construction.

Hisham’s qualifications include a Bachelor of Economics and Master of Business Administration. He is a Fellow of CPA Australia and a Fellow of the Australian Institute of Company Directors. He is also a director of children’s charity, Very Special Kids, and a number of Bupa companies.

Jan Adams

Jan Adams

Managing Director Bupa New Zealand

Jan joined our leadership team in March 2015 from the Waikato District Health Board where she had held a number of roles, including Director of Nursing and Midwifery and eight years as Chief Operating Officer.

She has extensive experience within both the UK and NZ health sectors and, following her midwifery training, Jan worked for Bupa in Merseyside. She has served on the Nursing Council of New Zealand for four years, including two as Deputy Chair.

She was also appointed to the Nurse Practitioner and Employment Working Party by the Health Minister and to a significant inquiry into services at National Women’s Hospital by the Director General. Early 2016 Jan was appointed Bupa’s Global Chief Nurse.

Deiter Lehmann

Dieter Lehmann

Director, Corporate Affairs, Australia and New Zealand

Dieter joined Bupa in August 2012 and is responsible for the company's internal and external communications and stakeholder engagement activities. Prior to Bupa, Dieter was Asia Pacific Head of Corporate Affairs for Owens Illinois (O-I) - a Fortune 500 company and the world's leading glass container manufacturer. Dieter has also worked in a wide range of senior corporate affairs roles for General Motors Corporation (GM) across Australia and New Zealand.

Dieter has a Bachelor of Arts degree in Journalism from the Royal Melbourne Institute of Technology and was formerly Media Director and Principal Press Secretary for the Liberal Party of Victoria.

John Moore

John Moore

Director, Marketing, Australia and New Zealand

John has more than 20 years of global marketing experience across markets including Europe, Canada, Australia and New Zealand.

Throughout his career, John has held a range of senior marketing leadership positions with Australia Post, Vodafone, Canadian-based finance institutions CIBC and Scotiabank, AAMI and National Australia Bank.

John holds a Bachelor of Economics from the University of Tasmania.

Kain Nunn

Kain Nunn

Director, Strategy and Transformation, Australia and New Zealand

Kain is responsible for strategy development for Bupa in Australia and New Zealand.

Kain joined Bupa in 2011 as Head of Group Strategy and since that time has driven Bupa's strategic approach to development, innovation and transformation of key business activity.

Prior to his time at Bupa, Kain held a range of senior positions at ANZ banking group including Head of Retail Strategy.  Whilst at ANZ, Kain was responsible for the design and transformation of the retail branch network as well as product and portfolio management and strategy.

Kain holds a Bachelor of Electronic Commerce from Monash University.

Andrew Peeler

Andrew Peeler

Director, Finance and Commercial, Australia and New Zealand

Andrew is responsible for driving financial performance, reporting, control and integrated planning through the provision of taxation, mergers and acquisitions, actuarial, treasury, legal, procurement, planning, risk and compliance services.

Commencing his career with Bupa four years ago leading the UK Commercial and Finance team, Andrew moves to his current role leading the finance and commercial team in the ANZ market unit in 2015.

Andrew has a wealth of experience gained across 26 years of working across senior roles at Unilever, Cadbury Schweppes and Premier Foods.

Andrew holds a degree in Economics from Bristol University and is an Associate Cost and Management Accountant.

Sami Yalavac profile

Sami Yalavac

CIO, Australia and New Zealand

As Chief Information Officer, Sami is responsible for delivering high-quality, reliable and performance-enhancing technology services across Bupa.

Having joined Bupa more than 10 years ago, Sami has held a number of technical and senior leadership roles across various information services teams, resulting in significant service improvements, performance and results for the business, our customers and our people.

In addition to more than 30 years of information technology experience at a variety of industries spanning multiple continents, Sami’s qualifications include a Bachelor of Computer Engineering, a Master of Business Administration and a Master of Quality Management.

Emma Zipper

Emma Zipper

General Counsel and Company Secretary, Australia and New Zealand

Emma was appointed General Counsel and Company Secretary of Bupa Australia in 2004.

Since then, Emma has worked on matters including the acquisition of the DCA Aged Care Group and MBF, the divestment of Bupa Australia’s financial services businesses and the merger of Bupa Australia’s three registered health funds into a single fund. In July 2012, Emma’s role was expanded to include General Counsel and Company Secretary of Bupa Care Services Australia.

Prior to joining Bupa, Emma was a Senior Associate at Mallesons Stephen Jaques (now King and Wood Mallesons). Emma holds a Bachelor of Law and Bachelor of Arts from Monash University and is admitted to practise in both Australia and New Zealand.