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Bupa to offer increased choice for people with disability

Health and care company Bupa today announced it would open a purpose-built, state-of-the-art facility in Melbourne to provide specialist therapeutic services for people with disability.

The therapy and rehabilitation hub will be located in West Melbourne and initially deliver physiotherapy, occupational therapy and speech therapy to people over 18 years-of-age – commencing in the second quarter of 2017.

The hub was designed with direct input from people with disability, their families and carers, and clinicians. Bupa will continue to consult people from the disability community to guide the implementation of the hub.

This initiative will offer a truly integrated approach to care for people with disability. It will have a dedicated welcome area, treatment rooms and a gymnasium for individual and group therapy. It will also cater for carers and other family members, with lounges, tea and coffee making facilities, wifi, internet terminals and desk space.

Bupa's expansion of services to people with disability follows the introduction of the National Disability Insurance Scheme (NDIS) in 2013. The national roll out of the NDIS began in July and is scheduled to be completed by 2020.

Bupa Medical General Manager Dr Ros Blakley said the hub would not be limited to Bupa customers or NDIS participants.

“The NDIS is all about giving people with disability control over the support and services they use. Bupa’s Therapy Hub is as an opportunity for us to listen to people with disability to better help meet their needs,” Dr Blakley said.

“We asked our customers what they wanted and they told us they want a better standard of care. They also encouraged us to take a lead with service delivery, so that’s what we’re doing.

“We’re approaching this as a learning experience. We’re not assuming we have all the answers. Instead, we’re listening to the experts – people with disability, their families and carers.

“We want to take the time to give people with disability what they deserve – and that’s the services and support they need to live their lives to the full.

“There are more than 4.3 million Australians with disability. Currently, many of those Australians don’t have access to adequate resources and expertise.

“There is also a real shortage of therapy services designed to help people with disability, their families and carers.

“Everything from layout to lighting has been taken into consideration.

“The bottom line is we want to create a great experience for the people who access our services. For instance, we’ve been told that the convenience of having multiple services under one roof is important because it means people travel less and receive more coordinated care.”

Bupa has deep knowledge in complex care and rehabilitation. In addition to running seven rehabilitation centres in New Zealand, Bupa today cares for close to 12,000 residents in 130 aged care homes across Australia and New Zealand.

“Given our history in rehabilitation services and complex care, we believe we can play a meaningful role in helping address these important community needs, particularly as people now have greater control of their choices through the NDIS," Dr Blakley said.

“We’ve listened carefully to people with disability, their families and carers, and clinicians. That’s why we’re confident this purpose-built facility will make a difference by delivering high-quality, person-first care.

“We want this to be a welcoming environment for people with disability, a place of comfort and convenience for carers and a great place to work for clinicians.”

People enquiring about the new facility or its services can contact

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For media enquiries or further information please contact:

Jonathan Rose
Bupa Corporate Affairs
Phone: +61 447 028 913

James Howe
Bupa Corporate Affairs
Phone: +61 417 661 905

About Bupa Australia and New Zealand
Bupa is a diverse health and care group which has been committed to a purpose of longer, healthier, happier lives for close to 70 years. In Australia and New Zealand, Bupa supports more than 6 million customers through a broad range of health and care services including health insurance, aged care, rehabilitation, dental, optical, medical, hearing and medical visa services. Employing more than 18,000 people, we believe that we can make a real difference to the lives of Australians and New Zealanders through our values, purpose and the way that we deliver personalised care. With no shareholders, we are able to reinvest our profits into improving the quality of health and care services. Since 2002 we have reinvested approximately $6bn in Australia and New Zealand, while the Bupa Health Foundation has invested over $26 million to support more than 100 health and care projects.


What is the NDIS?
Under the NDIS, Australians who are born with or acquire a permanent disability before the age of 65 will receive the individualised supports and services they need to live a normal life. The NDIS is projected to have 460,000 participants by 2020. To learn more about the NDIS go to