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FAQs about Bupa

At Bupa, we're here to help in any way we can. Please view some frequently asked questions.

Who is Bupa?

Bupa is a leading healthcare organisation in Australia and New Zealand, proudly looking after the needs of 4.7 million Australians. Our members look to us for insurance, guidance through the healthcare system and to help manage their families' health for the long-term.

We offer cover for hospital, medical, ancillary and ambulance services. We also have arrangements offering travel, home, car and life insurance.

We also provide aged care facilities and services through Bupa Aged Care, health phone coaching through Bupa Medical TeleHealth, corporate health services through Bupa Wellness, eye care through Bupa Optical, dental services through Dental Corp and medical visa services through Bupa Medical Visa Services.

To find the best Bupa health insurance option for you: Compare health insurance or get a health insurance quote online.

Who is the Bupa Group?

Bupa in Australia forms part of the wider Bupa Group, an international healthcare leader who cares for over 32 million people in 190 countries. We draw on our international expertise and experience to provide Australians with better healthcare services, support and advice - something we believe enables us to better help our members.

Is Bupa a for-profit organisation?

We are part of the Bupa Group, which reinvests its profits to help members' live longer, healthier, happier lives.

How do you pronounce Bupa?

Bupa, pronounced 'boo-pah', rhymes with super.

What does the move to Bupa mean for me?

You can expect to receive the same great service that you currently do, plus you'll also enjoy a range of additional services and benefits, such as access to more retail centres, more places you can save with our larger provider network, a wide range of health programs and guides and much more. We're giving our members access to better healthcare services and support.

How can Bupa help me to be healthier?

We offer support, guidance and practical ways to help you take control of your health. Ask us about our wide range of health programs and services, tools and apps and world-class health information to help you take steps towards a healthier you. Whatever support you need – we’re here to help.

Will my fees change?

There is no change to your current cover with us and no extra cost - you will continue to receive the same great health cover, plus a number of new benefits all for the same price as you are paying now.

Will I receive a new membership card?

Yes. You will receive a pack which will contain your new membership card/s. Along with all the other information you need to know, including all the great new benefits you're entitled to by being part of Bupa.

If you require additional membership cards, simply login to myBupa to order a new card.

Is there anything I need to do?

Please be assured that there's nothing you need to do or worry about. During November you will be sent a Bupa pack with the information you need, including your new membership card/s. In the meantime, please continue to use your current membership card for all claims and policy information.

 

If I am an existing HBA, MBF or Mutual Community member, will my current membership card continue to work?

Yes. You can continue to use your current membership card. We recommend replacing it when you get your new Bupa card.

If HBA, MBF and Mutual Community are changing to Bupa, does this mean that I can access any retail centre?

Yes, you can now visit any HBA, MBF or Mutual Community centre and you'll soon see our signage change to Bupa so keep a look out. This is just one of our great new benefits. We have over 100 centres nationally - the largest in the country.

Will my direct debits be charged as normal?

Yes. All Direct Debit payments will be charged as per normal.

Will my direct debits appear on my account under a different name?

From 30 October your direct debit transactions will appear under a different name. For credit cards and bank accounts (including Amex and Diners) your direct debit transactions will appear on your bank statements as 'Bupa Australia'.

Can I call the same phone number?

We have a new Bupa phone number which you can reach us on, 134 135. However, if you call any of our existing numbers, you'll still be able to reach us for the time being. This number is printed on the back of your new membership card for your convenience.

Can I continue to visit the sites mbf.com.au, hba.com.au and mutualcommunity.com.au to access my membership details?

From now on, all the information you need can be found on bupa.com.au. We've made a number of improvements and enhancements to bring you access to a world-class website. If you visit one of the websites listed above, you will be re-directed to bupa.com.au. Please be assured that you'll be able to find all the features and benefits you're looking for.

If I move overseas can I take my current membership with me?

We are now able to provide cover if you are temporarily moving overseas to live and work. You may be able to suspend your current health cover if you're moving overseas and take out International Private Medical Insurance which provides comprehensive medical cover anywhere in the world. Simply contact us and we will arrange appropriate cover for you.

If I travel overseas on a holiday, am I covered by my health insurance?

If you are travelling overseas temporarily you will need to apply for travel insurance to ensure you are covered. If you have health insurance with us, you are entitled to a 15% discount on your travel insurance. For more information, simply contact us.

I'm visiting or moving to Australia from overseas and need private health insurance. What do you offer?

We offer a wide range of products to suit the needs of people travelling or moving to Australia, including people on working visas, skilled migrants, students, long-term visitors and corporate employees. Simply contact us to find out what cover would suit your needs.